Customer Support Agent

We are looking for a Customer Services Assistant to join our UK Proactive Customer Service team, based in London. The primary responsibility of the customer service team is to manage and support Proactive customers using the Response app globally. Additionally, the team supports related requests from within the business, helping to address questions or resolve security-related matters.  

primarily focusing on supporting users of our award-winning client app. Additionally, you will assist the wider Proactive team with various ad-hoc and administrative tasks related to the complexities and technical aspects of our services.  

This role requires a detailed appreciation of customer services, as well as the soft skills necessary to help end insureds/clients understand and resolve support-related matters.  
This role is ideal for someone already working in customer services who is looking to work within the cybersecurity space and is eager to take their knowledge and experience to the global stage