Customer Support Agent

Role Overview
We are looking for a dedicated Customer Service Officer with a strong background in customer support and operational tasks. The ideal candidate will have experience working in regulated industries and demonstrate a high level of English proficiency, essential for handling customer incidents with clarity and professionalism. This role supports day-to-day operations and contributes to delivering an exceptional customer experience.

Key Responsibilities
Respond to customer enquiries and incidents with empathy, accuracy, and professionalism
Manage BAU (business-as-usual) tasks efficiently, ensuring service levels are met
Escalate complex issues appropriately and follow through to resolution
Maintain compliance with regulatory standards and internal procedures
Document interactions and outcomes clearly and accurately in service systems

Required Skills & Experience
Experience in customer service, preferably within a regulated industry (e.g. financial services, insurance)
Strong communication skills in English, both written and verbal
Ability to manage multiple tasks and priorities effectively
Calm and composed when handling customer incidents or complaints