Key responsibilities & Accountabilities:* Interact with customers to provide information in response to inquiries about Proactive * Ensure customer satisfaction and provide professional customer support. * Provide support and guidance to insureds to understand and mitigate respective risks. * Keeping records of customer interactions, transactions and comments. * Excellent communication skills and capable of credibly speaking to clients and brokers. * Provide feedback on the efficiency of the customer service process. * Foster good relationships with proactive teams. Skills & AbilityAbility to work independently and as part of a team Knowledge & Experience1+ years of experience in a customer service/customer facing role is critical
Engage with customers to provide information and resolve inquiries related to Proactive
Ensure customer satisfaction and deliver professional support
Guide insureds in understanding and managing risk
Maintain accurate records of customer interactions, transactions, and comments
Communicate effectively and professionally with clients and brokers
Offer feedback to improve customer service processes
Build strong relationships with internal Proactive teams
Capable of working independently and collaboratively
Prior experience in a customer service or customer-facing role is essential
