Customer Support Agent
We are looking for a Customer Services Assistant to join our UK Proactive Customer Service team based in London. The main responsibility is to support Proactive customers using the Response app globally and assist with related internal business requests, particularly around security matters. The role involves providing support across the Client policyholder portfolio, with a focus on assisting users of the award-winning Client app. It also includes supporting the Proactive team with various administrative and technical tasks.The position requires a solid understanding of customer service and strong soft skills to help clients resolve support-related issues.
Engage with customers to provide information and resolve inquiries related to Proactive
Ensure customer satisfaction and deliver professional support
Guide insureds in understanding and managing risk
Maintain accurate records of customer interactions, transactions, and comments
Communicate effectively and professionally with clients and brokers
Offer feedback to improve customer service processes
Build strong relationships with internal Proactive teams
Capable of working independently and collaboratively
Prior experience in a customer service or customer-facing role is essential