Key responsibilities & Accountabilities:* Interact with customers to provide information in response to inquiries about Proactive * Ensure customer satisfaction and provide professional customer support. * Provide support and guidance to insureds to understand and mitigate respective risks. * Keeping records of customer interactions, transactions and comments. * Excellent communication skills and capable of credibly speaking to clients and brokers. * Provide feedback on the efficiency of the customer service process. * Foster good relationships with proactive teams. Skills & Ability* Ability to work independently and as part of a team Knowledge & Experience* 5+ years of experience in a customer service/customer facing role is critical
Provide support across the portfolio, with a primary focus on assisting users of the award-winning app
Assist the wider Proactive team with ad-hoc and administrative tasks involving technical and complex service requirements
Apply strong customer service knowledge and soft skills to help insureds/clients understand and resolve support-related matters
Ideal for individuals with customer service experience seeking to work in the cybersecurity sector
Opportunity to expand professional knowledge and gain global exposure
