Key Responsibilities and AccountabilitiesEngage with customers to provide information and respond to inquiries about Proactive servicesEnsure high levels of customer satisfaction through professional supportProvide guidance to insureds to help understand and mitigate risksMaintain accurate records of customer interactions, transactions, and feedbackCommunicate effectively and credibly with clients and brokersOffer feedback on the efficiency of customer service processesBuild and maintain positive relationships with Proactive teamsSkills and AbilitiesAbility to work independently and collaboratively as part of a teamKnowledge and ExperienceProven experience in a customer service or customer-facing role is essential
Provide support across the portfolio, with a primary focus on assisting users of the award-winning app
Assist the wider Proactive team with ad-hoc and administrative tasks involving technical and complex service requirements
Apply strong customer service knowledge and soft skills to help insureds/clients understand and resolve support-related matters
Ideal for individuals with customer service experience seeking to work in the cybersecurity sector
Opportunity to expand professional knowledge and gain global exposure
