CPQ Salesforce Admin

Required Experience

• 5+ years of experience in business processes, workflows, and KPI frameworks across RevOps, SalesOps, and Marketing
• Strong understanding of lead-to-cash, campaign-to-revenue, service-to-renewal, and forecasting models
• Proven ability to define operational metrics and translate them into scalable platform solutions

Key Responsibilities

Business Process & KPI Ownership

• Acts as the voice of the business, converting strategic objectives, KPIs, pain points, and operational nuances into platform capabilities
• Deeply understands quoting, pricing, forecasting, renewals, campaign performance, pipeline health, case routing, entitlements, and revenue reporting

Requirement & Roadmap Ownership

• Owns requirements end-to-end — not as a scribe, but as a strategic architect
• Defines, prioritizes, and maintains the product roadmap aligned to revenue and growth outcomes
• Moves beyond reactive intake to proactively identify improvements, automation opportunities, and structural enhancements

Cross-Functional Alignment Leadership

• Leads recurring working sessions with SalesOps, RevOps, Marketing, CX, Renewal, and Finance stakeholders
• Facilitates alignment across functions to ensure shared understanding of goals, trade-offs, and KPIs
• Drives consensus on process design, system capabilities, and prioritization decisions

Value Architecture & ROI Focus

• Prevents a reactive “ticket factory” model by identifying root causes and designing scalable solutions
• Translates complex operational needs into actionable roadmap initiatives
• Ensures alignment across the entire lead-to-cash and service-to-renewal lifecycle
• Maximizes ROI on platform investments by prioritizing measurable business outcomes over feature requests