Consultant

L1 Product Support Analyst gTech Sellside GAM Product Support Analyst, you will be responsible for analysing, providing solutions, and escalate customer issues related to Advertising eco systems primarily through email, and chat support channels. This role requires deep technical understanding of ad‑tech platforms with superior written communication skills. Candidate should be able to handle complex cases and actively contribute to operational stability and client experience. The position goes beyond basic ticket handling and requires judgment, analytical ability, and proactive ownership. Minimum Qualifications Bachelor’s degree in Computer Science, IT, Electronics, or related discipline. 4+ years’ Hands on Production support experience (Primarily via Email &; Chat) demonstrating excellent Trouble shooting, analytical and problem-solving skills Strong verbal and written communication and leadership skills. Experience in performance management and reporting. Key Skills Product Application Demonstrate ability to quickly learn and understand intricate Ad Applications (Including ad serving and configuration models) and apply that knowledge to efficiently troubleshoot and solve customer problems. Technical Proficiency Strong grasp of web technologies (HTML, Java Script & browser debugging). Analytical Skills Ability to work with large data sets, generate and analyse reports & draw actionable conclusions Communication Exceptional written and articulation skills to manage demanding, high-value enterprise client. Preferred Skills Digital ad ecosystem Thorough understanding of the digital advertising ecosystem, including ad serving, programmatic concepts, and ad formats is an added advantage. Key Responsibilities Diagnose complex ad delivery issues, investigate and resolve highly technical issues related to ad serving, targeting failures, ad rendering and discrepancies. Provide technical support via emails/chat and provide expert guidance on the specialized Product Areas, including policy violations, programmatic concepts, ad compliance and reporting discrepancies. Tool Utilization Utilize a suite of troubleshooting tools, to pinpoint root causes of ad delivery and ad performance. Respond to customer-reported issues in a timely manner and Communicate progress of resolution/status in a timely fashion, per service level agreements Timely and Valid escalations of issues to PL/TL/L2 Team with necessary trouble shoot steps and