Key Responsibilities:Provide L1/ L1.5 support for applications developed in .Net.Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.Monitor application performance and system health, identifying and addressing potential issues proactively.Collaborate with development teams, and other stakeholders to resolve complex technical problems.Perform root cause analysis for recurring issues and implement permanent solutions.Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.Assist in the deployment and configuration of applications and updates in the Azure environment.Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.Participate in on-call rotation to provide 24/7 support for critical applications.Communicate effectively with users, providing updates on issue resolution and system status.Proven experience in application support, specifically with .Net, Azure, and SQL.Strong understanding of .Net framework and C# programming.Proficiency in SQL, with the ability to write and troubleshoot complex queries.Excellent problem-solving skills and the ability to work under pressure.Strong communication skills, both written and verbal.Ability to work independently and as part of a team.Willingness to participate in on-call support and working in shifts. Preferred Skills: 3+ years related experience Knowledge of ITIL framework and incident management processes. Familiarity with automation tools and techniques to streamline support processes. Experience in supporting insurance domain applications.
