P1Category 1STSRole ServiceNow Engineer3+ years of experience in ServiceNow ITSM, in a Telecom environment or similar technology-led industry. Prier experience and understanding on ServiceNow development and integrations for ITSM module. Experience with ServiceNow issues analysis and fixing for ITSM modules. Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement. Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching. Collaborate with cross-functional teams and stakeholders to integrate ServiceNow into overall project and support strategies. Demonstrate a flexible and adaptive approach to accommodate changing business needs. Resolution of client-reported incidents in a timely and efficient manner. Develop and update UI policies, business rules, and workflows. Tune ServiceNow applications for performance and usability. Experience in Java Scripting within ServiceNow platform Excellent in communication and experience liaising with multi stakeholder environment is a plus Stay updated on ServiceNow features and functionalities, ServiceNow best practices and new technologies.
