Client Support & Administrative Specialist
Data Management Analyst IP Curation
Summary
To meet new enterprise security and compliance requirements for SFTP IP whitelistin without delaying client onboarding or disrupting data exchange
Business Problem Risk
New security policy requires IPs for SFTP Effective 12/1/25 all new SFTP account requests must include the client’s public outbound IPs Missing or incorrect IPs block whitelisting and can cause connection failures
Operational timing client impactTight timelines and already high BAU demand increase the risk of delays and client confusion if IP collection isnt streamlined and supported with clear communications
Ticket change nuance The new request type was published with IP not set as a required field to avoid delaying credentials; therefore
Role: Data Management Analyst IP Curation
Mission: Ensure every SFTP account for existing and new clients has a verified, current, and whitelisted public outbound IP, with minimal disruption to client projects and data exchanges.
Reporting: Operational Support Director Wilmot Ann M Collaborates with DevOps Hasenoehrl Max M), Customer Eidation
Client Communication Contingency Planning
Using client facing scripts templates request proper addresses clearly and consistently (email copy, ticket macros, FAQs).
Plan contingencies to avoid project delays
Assist Support for existing customer requests and remediation connection failures due to unlisted IPs), including clear intake criteria and escalation paths
90 Day Inactive Account Monitoring Support Assist
While suspension is status only, proactively notify IT contacts ahead of suspension thresholds; upon reactivation requests, ensure IP entries are current before restoring access
Outreach to client IT with standardized request instructions
Collect & Validate IPs
Record in source of truth update ticket
Submit to DevOps for whitelist update
Confirm connectivity test file exchange login
Close task update metrics
Role Profile Summary
Title Data Management Analyst IP Curation SFTP
Core Skills: Data stewardship client communication ticket workflow design Excel CRM proficiency, basic networking concepts NAT CIDR audit documentation cross functional coordination
Tools Ticketing system CRM Client directory shared templates FAQs reporting dashboards
Pilot with a subset of existing clients most at risk upcoming HA upgrade window and measure early KPI movement
Job Title: Client Support & Administrative Specialist
Role Summary
We are looking for a customer-focused professional with excellent English communication skills to support high-volume client interactions and administrative coordination. This role involves frequent outreach, follow-ups, and information verification with a large client base.
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Key Responsibilities
• Communicate with clients via email, phone, and other channels.
• Collect, verify, and track required client information.
• Maintain accurate records and documentation.
• Handle client queries professionally and promptly.
• Support day-to-day administrative and coordination tasks.
• Ensure adherence to timelines and quality standards.
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Required Skills
• Excellent spoken and written English.
• Strong customer service and client engagement experience.
• Background in administrative or support roles.
• Strong organizational and follow-up skills.
• Ability to handle high-volume interactions efficiently.