Citrix Support Engineer

Experience Level: 5-7 Years  1. Role Summary:  Must Have Skills - Citrix, CVAD, PLM, ERP, CAD, and SCADA-linked apps, ESXi The L3 Infrastructure Engineer will serve as the highest escalation point for a mission-critical Citrix and VMware environment. In a manufacturing context, this role is vital for ensuring "Zero Downtime" for shop-floor applications, shipping systems, and engineering workstationsypervistware (PLM, ERP, CAD, and SCADA-linked apps). User Experience: Master-level management of Citrix Profile Management (UPM), WEM (Workspace Environment Management), and StoreFront.Netscaler (Citrix ADC)Traffic Management: Configure and manage Load Balancing (LB) for internal services and Global Server Load Balancing (GSLB) for multi-site disaster recovery. Access Gateway: Lead the administration of Netscaler Gateway for secure remote access, including AAA, nFactor authentication, and SSL Certificate management. Troubleshooting: Expert use of Wireshark and Netscaler Insight/ADM to diagnose latency and connection failures. Virtualization & Hypervisor (VMware)vSphere Mastery: Manage large-scale ESXi clusters, vCenter 7.x/8.x, and distributed switches. Capacity Planning: Perform resource optnvironments.Active Directory: Advanced GPO (Group Policy) management, OU structures, and AD Site/Services optimization for low-latency logins. Network Services: High-availability configuration and troubleshooting of DNS, DHCP, and IPAM.VLAN & Networking: Practical knowledge of network segmentation. You must understand  the WAN link to the central data center fails. Hardware Integration: Troubleshooting speciaent "Least Privilege" access. Hardening of Citrix VDAs and Windows Servers using CIS benchmarks.Threat Mitigation: Understanding of DDoS protection on Netscaler and securing the environment against lateral movement. Audit Readiness: Maintaining logs for compliance and performing regular vulnerability patching (Patch Management). MTTR (Mean Time to Resolution): Minimizing downtime for critical production-line apps.Uptime: Maintaining 99.9% availability for the Citrix and Netscaler infrastructure. Automation: Percentage of manual tasks (like image updates or health checks) automated via PowerShell.Certifications (Preferred): CCP-V (Citrix Certified Professional), CCE-V (Expert), VCP (VMware Certified Professional), or MCSE.Tools: PowerShell (Advanced Scripting), Citrix Director, Citrix ADM, VMware vROps, and SolarWinds/SCOM