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Business Process Analyst

🔍 Columbus, Ohio, United States

New
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Associate Consulting Manager
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CREQ233742 Requisition #
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Oct 29, 2025 Post Date
12+ Yrs of Experience in Retail Banking Domain across ProductIT Service organisations.
Minimum 8+ yrs of Business and Requirement Analysis experience with strong communication both verbal and written.
Agile and Scrum Methodology experience is a must.
Exposure to Branch Banking Products and Platforms.
Demonstrate sharp functional skills and knowledge of broader banking solutions, market trends, etc
Responsible for Wealth Management driven business and IT solutions supported by teams of SMEs, Solution and Enterprise Architect teams.
Capture the functional and Process details to create feasible functional and technical Stories for the Execution teams.
Responsible for providing inputs to Agile teams related to Wealth Management Process and Operational Design Provide functional inputs into As-Is design and To-Be Solutions (L0L1L2L3 levels) that will also typically encompass Wealth Management Applications, technology infrastructure, data architectures and enterprise-grade business applications.
Domain with Technology Solution Design, Business & Systems AnalysisExposure to Digital, Operations and applications
When required Document Business functionality, process and capability documentation while examining and incorporating existing applications and processes.
Analyse systems requirements and perform impact analysis for Up/Down Stream applications
Familiarity with transformation approaches including exposure to re-engineering, Business Process Mapping, design techniques.
Work closely with internal solutions team, technology teams and client stakeholders.
Build and Manage client relationships along with ability to Understand client requirements and help develop strategic and tactical approach for the Functional Requirement while working with crossfunctional team.

We are seeking a highly experienced Senior Business Process Analyst with 7-9 years of expertise to join our team. The ideal candidate will have a strong background in analyzing, designing, and optimizing business processes to improve organizational efficiency and effectiveness. Experience with ServiceNow is preferred, and candidates must hold the ServiceNow Certified System Administrator (CSA) certification along with other recognized Business Analyst certifications.
Responsibilities:
Lead the analysis, documentation, and improvement of business processes across various departments.
Collaborate with stakeholders to identify business needs, gather requirements, and define solutions.
Use ServiceNow platform knowledge to support process automation, workflow design, and system enhancements.
Facilitate workshops, interviews, and meetings to elicit and validate requirements.
Develop detailed process maps, use cases, and functional specifications.
Drive continuous process improvement initiatives to enhance operational efficiency.
Collaborate with cross-functional teams including IT, operations, and management.
Ensure alignment of business processes with organizational goals and compliance standards.
Mentor junior analysts and provide guidance on best practices in business analysis.
Qualifications:7-9 years of experience as a Business Process Analyst or similar role.
Strong experience with ServiceNow platform; hands-on configuration or workflow design is a plus.
ServiceNow Certified System Administrator (CSA) certification is required.
Additional Business Analyst certifications such as CBAP, CCBA, PMI-PBA, or equivalent are required.
Excellent analytical, problem-solving, and communication skills.
Proven ability to work effectively with cross-functional teams.
Experience with process modeling tools and methodologies.
Strong organizational and time management skills. 




 

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