Business Operations Associate (BPO/KPO)
Role Objective:
Responsible for creating, validating, and managing order forms/contracts. The role ensures accuracy of customer requirements captured by Field Sales Representatives (FSR), translates them into compliant order forms, and facilitates a seamless deal execution process. The DSS collaborates with SMEs, Quality Check, and sales teams to ensure compliance, efficiency, and customer satisfaction.
Key Responsibilities:
Order & Contract Creation
Review requirements provided by Field Sales Representatives (FSR) and validate customer account details.
Prepare order forms/contracts including order#, services availed, unique user IDs, legal contact information, and email IDs.
Ensure completeness, accuracy, and compliance of order data with policies and guidelines.
Update internal systems with validated order information.
Renewals Management
Process renewal cases by validating order forms/contracts.
Update Q+ and other internal tools with accurate renewal information.
Deal Structuring & Compliance
Ensure orders/contracts align with commercial and legal frameworks.
Perform approval vs policy and approval vs contract checks prior to submission.
Collaborate with SMEs for order form/contract review and incorporate feedback.
Stakeholder Collaboration
Provide clarifications to internal stakeholders regarding order details when required.
Support escalations by providing accurate order data and documentation.
Quality & Process Adherence
Follow standard operating procedures (SOPs) for deal creation and documentation.
Ensure orders pass through Quality checks and address feedback promptly.
Minimize repeat errors through proactive error-proofing of order forms.
Maintain high accuracy rates to reduce client-found defects.
Skills & Qualifications:
Graduate equivalent in commerce/finance background preferred.
1-3 years of experience in deal desk, renewals, provisioning, sales operations, order management, or contract management.
Strong knowledge of order form/contract creation processes.
Excellent attention to detail, analytical ability, and compliance orientation.
Strong verbal and written communication skills for cross-team collaboration.