Business Analyst - LOS
Key Responsibilities
Business Requirements & Analysis
Engage with retail lending, credit risk, operations, and product teams to gather
origination requirements
Analyze current-state loan origination processes on the existing platform (Newgen
IBPS)
Define future-state origination journeys, workflows, and BPMN process flows on
Flowable
Prepare BRD, FSD, user stories, and process maps
Loan Origination Domain
Customer onboarding & application capture (assisted and digital / STP channels)
Credit assessment, scoring, decisioning & policy rule configuration
Deviation handling, approval hierarchy & workflow orchestration (BPMN)
Documentation, KYC / AML checks & verification
Disbursement, limit setup & handoff to core and loan management systems
Conventional and Islamic (Murabaha, Ijara) product origination
Integration with credit bureau, e-KYC, de-duplication & external services (REST / SOAP
APIs)
Stakeholder Management
Act as bridge between business and IT
Conduct workshops and discovery sessions
Coordinate with vendors and product owners
Testing & UAT
Define test cases and scenarios
Support SIT and UAT
Track defects and closures through to QG gate sign-off
Classification RAKBANK-Internal
Implementation Support
Support the implementation lifecycle across phased go-live waves
Assist in training and go-live (greenfield new book first, followed by legacy migration)
Provide post-go-live support and hypercare
Skills & Competencies
Retail lending and loan origination process knowledge
Workflow / BPM configuration awareness (Flowable, Camunda, Newgen, or similar)
Process mapping and documentation
Stakeholder communication
Knowledge of API Integration (REST / SOAP), File Formats (XML, ISO, JSON, CSV), Data
Mapping & Interface specification
Qualifications
Bachelor’s degree in relevant field
8–10 years banking / financial services experience
Minimum 5 years of Business Analysis experience on Loan Origination System
implementations (e.g., Flowable, Newgen, Finacle Origination, FinnOne, Pega)