We are seeking a Fenergo Subject Matter Expert (SME) Level 3 Support Analyst to lead advanced troubleshooting, root cause analysis, platform optimization, and technical solutioning within the Fenergo Client Lifecycle Management (CLM) platform. This role involves close collaboration with business, compliance, IT, and vendor teams to support both production stability and continuous improvement of Fenergo environments.Key Responsibilities:Act as the technical and functional SME for the Fenergo platform, owning L3 escalations and production-critical issues.Lead root cause analysis of high-severity incidents (P1/P2), including deep dive into configuration, integration, and codebase.Analyze and resolve complex issues related to workflow logic, data modeling, dynamic rules, integrations (APIs), and UI behavior.Work with engineering/development teams to review code, deploy hotfixes, and validate bug resolutions.Review and optimize system performance, job scheduling, and batch processes (e.g., overnight data loads, regulatory checks).Participate in the release cycle by reviewing deployment packages, regression testing, and performance tuning.Provide technical input on Fenergo version upgrades, patch planning, solution design, and long-term architecture.Collaborate with business teams to support regulatory change implementations (e.g., FATCA, CRS, MiFID, AMLD).Interface directly with the Fenergo product/vendor team to escalate product-level bugs and coordinate fixes or workarounds.Mentor L1/L2 support teams, build documentation, and ensure knowledge transfer.Engage in problem and change management, ensuring proper RCA documentation and post-incident reviews.
Broad expertise in Fincrime Monitoring, AML, KYC, Sanctions Screening, Payment Screening, Fraud etcProven risk & regulatory experience in financial services gained through management consulting, banking or other relevant industry practitioner or regulatory roles End-to-end project implementation and cross-functional stakeholder management experience including agile project delivery Seasoned business analyst with experience in requirements analysis, requirements management and documentation, exposure to tools like JIRA, Confluence etc, hands on with SQL queries Exposure to leading vendor products like Actimize, Fircosoft etc is a plus Experience in Data Science, Analytics, AI/ML. Gen AI, Data Management, Data Architectures, Data Governance, platforms and applications is a plus
