Business Analyst
Job Description
Key Responsibilities
Critical Systems Analysis:
- Analyze business requirements and system dependencies for critical systems
- Support vendor management and service request coordination
- Assist in audit preparations and compliance documentation
- Monitor system performance and identify improvement opportunities
- Support security remediation and compliance initiatives
- Analyze AWS resource utilization and cost optimization
Standard Business Analysis:
- Gather, analyze, and document business requirements from stakeholders
- Conduct gap analysis between current and future state processes
- Create functional specifications, user stories, and acceptance criteria
- Facilitate workshops, interviews, and requirements validation sessions
- Develop process flows, use cases, and system documentation
- Support system testing, user training, and change management
- Perform data analysis and create business intelligence reports
- Collaborate with technical teams on solution design and implementation
Required Skills & Experience
Technical & Domain:
- 4+ years business analysis experience in government/public sector
- Knowledge of Government IM8 policies and compliance requirements
- Familiarity with AWS or GCC cloud environments
- Experience in supporting internet-facing eServices operations
- Experience with government digital transformation initiatives
- Experience with authentication (e.g. Active Directory and Singpass/Corppass) gateway integration OpenID Connect (OIDC) and SOAP API
- Experience with payment gateway integration solutions (e.g. integrate with banks for various payment methods such as GIRO, PayNow and respective reconciliation jobs)
- Experience with Financial Institutes or payment gateways (e.g. DBS, Stripe)
- Proficiency in CI/CD tools, such as GitLab Wiki, GitLab Dependency Scanning, Fortify on Demand etc.
Business Analysis:
- CBAP, CCBA, or equivalent business analysis certification preferred
- Experience with process modelling and workflow documentation
- Strong data analysis skills with Excel, SQL, or BI tools
- Knowledge of system integration and API concepts