Very good communication with client handling experience Strong hands on on production support project, process Should be able to understand ticket requirements and perform corrective action, Push backs when required Should be able to work as an individual contributor Should be aware of production support related roles and responsibilities Willingness of owning application level 3 support related activities Should be hands on familiar with production support specific tools e.g Monitoring - AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc Issue tracking - ServiceNow, Jira, BMC remedy etc. KB - Confluence, any repository Technical hands-on - SQL, Analytical skills, Hands-on on any programming language Good to have Insurance domain exprience.
