AI Snowflake
Exp: 6 - 9 years
Enhance Data Analytics & Insight Generation
- Collaborate with support leadership and data analysts to enhance existing data pipelines and develop new analytical models
- Provide actionable insights into support and revenue metrics such as:
- Ticket resolution times
- Root cause patterns
- Customer sentiment analysis
- Churn risk indicators
- Enable predictive and prescriptive intelligence across Customer360 datasets
Build Smart Automations
- Create intelligent workflows that automatically categorize, prioritize, route, and respond to support tickets
- Reduce manual intervention by embedding AI into service and revenue processes
- Integrate AI outputs into CRM, Service Cloud, and RevOps workflows
AI Assistant & Conversational Intelligence Development
- Develop and maintain AI-powered assistants or chatbots that provide immediate, accurate responses to common customer and internal user queries
- Implement generative AI solutions for knowledge article suggestions, response drafting, and case summarization
- Continuously improve assistant accuracy using feedback loops and performance metrics
Data Management & Model Preparation
- Work with large, structured and unstructured datasets from CRM, service requests, incidents, billing, and product telemetry
- Perform data cleaning, preprocessing, and feature engineering to prepare datasets for training and inference
- Ensure strong data governance and privacy standards in model development
Performance Monitoring & Continuous Improvement
- Monitor deployed model performance including precision, recall, drift, latency, and business impact metrics
- Implement feedback loops to retrain and optimize models
- Ensure responsible, secure, and high-accuracy AI deployment