AI OPS (BigPanda)
Detailed JD below -
Ability to lead and manage the BigPanda AIOps platform for our financial services client. The ideal candidate will have a minimum of 7-10 years of experience in IT operations, with at least 2 years specifically working with the BigPanda platform and providing support for financial services organizations. You will be responsible for overseeing the deployment, management, and optimization of the BigPanda platform, ensuring seamless operations across the IT environment.
Key Responsibilities:
- Lead the management and optimization of the BigPanda AIOps platform for financial services clients.
- Provide technical support and troubleshooting for the platform and its integrations with other IT systems.
- Collaborate with cross-functional teams to ensure proper deployment, scaling, and configuration of BigPanda.
- Implement and automate operational workflows to improve efficiency and reduce manual intervention.
- Monitor platform performance and recommend improvements to ensure optimal operation.
- Train and mentor team members on the BigPanda platform, IT operations best practices, and AIOps concepts.
- Ensure adherence to ITIL best practices for incident, problem, and change management.
- Participate in continuous improvement initiatives related to AIOps and IT operations automation.
Required Skills & Qualifications:
- At least 7-10 years of experience in IT operations, with a minimum of 2 years of hands-on experience with the BigPanda platform.
- Strong experience in supporting financial services organizations, with a deep understanding of their IT infrastructure needs and challenges.
- ITIL certification (Foundation level or higher) is a must.
- Basic scripting knowledge (Python, Bash, etc.) for automating tasks and integrating with other systems.
- Solid experience in operations automation and implementing workflows to improve operational efficiency.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and interpersonal skills to work with technical and non-technical stakeholders.
- Ability to work in APAC/Singapore business hours.
Nice-to-Have:
- Additional certifications in AIOps or related IT operations fields.
- Experience with cloud platforms (AWS, Azure, GCP) and monitoring tools.
- Knowledge of DevOps and CI/CD practices.